Cookies and this website

This website uses cookies to give you the best online experience. If you'd like to know more please read our cookie policy

Skip to content

How to register with Homes4Wiltshire

To make a housing application to Homes4Wiltshire, please complete the online housing application form. If you are having difficulty with this, please visit the help page.

Once you have completed your application form you will need to send us some information to support your application.

To make the registration process easier for you we are reducing the number of documents that we request from you to support your housing application.

Wherever possible we will make checks on the systems that are available to us.

However in the first instance It is important that we establish your eligibility to be housed in the UK, that you have the required local connection to Wiltshire and that your rent account is up to date or that you are managing your arrears. .

Once we have confirmed your eligibility, local connection and rent situation we may require further documents depending on your situation.

Please note that if you have been paying Council Tax in the Wiltshire Council Tax Area or have been registered to vote on the Electoral Register for 2 years or more we will not require evidence of local connection to the Wiltshire Council area.

For Wiltshire Council tenants who are applying to transfer within social housing:

We do not require any documents as we are able to undertake the necessary checks through our own systems, unless you need to move for medical or welfare reasons. In this instance we may need to contact your GP to the need for a move on health-related ground.

It is essential that you submit the required documents to support your application for housing.  If Homes4Wiltshire do not receive all the necessary documents, we will not be able to assess you housing application

If you have the facility to scan your documents, please email them to us at homes4wiltshire@wiltshire.gov.uk.  Whilst electronic copies are acceptable, Homes4Wiltshire or a housing provider may ask for originals later on as part of a verification and fraud prevention process.

Once you have completed your housing application form and sent in the information that we have reuqested we will  assess your housing need. We aim to do this within 28 working days of receipt of all the documents required.  It may take longer if your case is complex and we have to ask you further questions.  When we place you on the Housing Register (or if we do not) we formally write to tell you:

  • Your housing application number

  • The band that your application has been placed in

  • Your effective date (the date you were placed in the band)

  • The number of bedrooms you are entitled to

You must tell us if there are any changes in your circumstances so that we can reassess your application and, if necessary, make changes to your band and bedroom entitlement.  You log on to your account and make the changes for our staff to approve.  If you fail to tell us about a change in circumstances, then your application may be closed and you will miss out on properties.

The documents that you need to send in are listed below:

 

Eligibility for housing in the UK

Some people from abroad are ineligible for housing so we need to check eligibility for housing.

  • UK and ROI nationals – a birth certificate or current passport

Where not your own children we require an adoption/residence/guardianship order or a fostering agreement will be required

  • EEA nationals (Except Croatian Nationals) – a current passport, country ID card or similar document
  • Croatian Nationals – a Blue worker Registration Certificate, Purple Accession Worker Card or yellow Student Registration Card
  • Nationals of other countries and Refugees – a current passport or Home Office Leave to Remain letter

 

 

Residency or association with the Wiltshire Council area

A connection to Wiltshire Council’s area is needed to join our register.

 

 

 

Residency

If you have lived in the Wiltshire Council Area continuously for 2 years and liable for Council Tax or registered to vote, we can confirm your connection through the Council Tax and electoral registration records.

If not, please provide

A copy of a bank/building society statement, utility bill, tenancy agreement or other document showing your name and address from the last 3 months, and

A similar document from between 2 and 3 years ago

OR

Working in the Wiltshire Council area

Please provide either

A copy of your contract of employment* or

A letter from your employer confirming your employment* or

Payslips if these show the place of work or

If self-employed -

A document with details of the partnership, company or, if trading on your own, registration for income tax self-assessment or, if not self-assessed, Class 2 National Insurance contributions

* work includes unpaid internships and regular voluntary work (16 hours+ each week)

OR

Close family members (parents, legal guardians, grandparents, adult siblings and adult children)

All relevant long birth certificates for parents and 3 generations' birth certificates will be required for grandparents .Where names have changed, copies of the relevant marriage/civil partnership certificates, deed polls or court orders and

A utility bill, Council Tax bill, bank statement, photo licence or similar document. These will be required from both 5 to 6 years ago and within the last 3 months, with documents for each address where the relative(s) concerned have changed address

Guardianship cases

 For legal guardians, we will also need  a copy of the court order granting guardianship

 

 

Adopted children

For adopted children, if a new birth certificate with the adoptive parent(s)'s name(s) is not available, we will also need a copy of the adoption order in favour of the adoptive parents.

Connection based on special circumstances

If you do not have a connection by means of one of the above criteria, we may consider you to have a connection if you have a special reason to be in Wiltshire Council’s area eg a need to receive specialist medical services, support from a close family member or use services which are not available or cannot be provided elsewhere.

Please state on your housing application the reason for needing to move to WiltshireCouncil’s area.

If you have any documents in your possession which demonstrate the need to move to or remain in Wiltshire Council’s area, please provide these.  If not, pleasedon’t request a new letter from a health or social care professional.  We can contact them for further information.  In making a housing application, you consent to the necessary exchange of information to assess whether special circumstances apply.

 

 

Important note:  Success at bidding through the Homes4Wiltshire choice based lettings scheme is based on parish connections.  A parish connection is either residency in the parish where you live for 12 months or more, employment in a parish or the residency of a close family member as above in the parish where s/he lives for 5 years or more.  If you bid for a property in a parish where you have a connection, you are placed more highly in the ranking of bids for that property than if you do not have a connection to that parish.  We may use the above documents to evidence parish connections.  If you state you have other parish connections, Homes4Wiltshire will carry out random checks where an applicant has claimed a parish connection through close family members to confirm these connections.

Exclusion from needing a connection to Wiltshire Council’s area

Some groups of housing applicant are excluded from needing a connection to the Wiltshire Council area, including some people who are or have been in the UK armed forces and reserve forces, some people escaping domestic abuse and verified rough sleepers.  More details of who qualifies for not needing a connection may be found in our Allocation Policy. Please click here.

If you believe you are in an exclusion group, please state this on the housing application form and we will seek further information once we commence the housing needs assessment.  In the case of current or former armed forces or reserve forces personnel, please provide some written evidence for us to consider eg

  • Discharge from Armed Forces

  • Proof of posting/drafting

If you are escaping domestic abuse or sleeping rough, please contact our Housing Options team. Please click here. Contact Us

Dependent children

If you have dependent children, we need to confirm that your home is your child/children’s main residence and that they are dependent on you.  Please supply either

Your Child Benefit Award letter for the current or previous tax year showing your name and address and your childrens’ name

Or

a complete bank or building society statement from the last 3 months showing your name and address and the Child Benefit payment

 

If you have more than 2 children and are not receiving Child Benefit for one of them, please supply a letter addressed to you, as the parent of the child, from a school, healthcare service, registered child minder service or children’s nursing service showing you are the main contact for the child at that organisation.  We would expect that you will such records available rather than needing to request this specially.

 

If you are caring for a child who is not your own, and no adoption or special guardianship order has been made, we will need a letter from the local Children’s Services Department of this arrangement.

We may check with other professionals that a child resides with you.

All tenants - evidence rent account is up to date or that any housing debts are being managed

We need to confirm that you either don’t have a housing debt or, if you do, that it is managed.  If you have a housing debt we expect either that half has been paid or that you have made regular repayments for 6 months and in both cases are carrying on with regular repayments

 

Either

A copy of your last 6 months’ rent statement showing rent charges and the payments you have made

or

A letter from your landlord confirming that rent is either up to date or you have been making payments against any rent arrears

   
   

Please note that you can email scanned copies or photos of documents to:

Homes4Wiltshire@wiltshire.gov.uk

Once we have received all the information we require we will assess your application within 28 working days