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Wiltshire

Christmas Bidding Cycle

Please note: Due to the way the bidding cycles fall over the Christmas period, the Christmas and New Year cycle will run for three weeks, from Thursday 18th December to Monday 4th January.

Christmas and New Year Opening Times

All Council buildings will be closed on Thursday 25th December, Friday 26th December and Thursday 1st January 2026.

On Wednesday 24 December all main reception desks and face to face contact with the Housing Solutions Service will be open from 9am to 1pm and phone lines will be open from 9am to 4pm.

Important Information About Logging In

Following our recent system upgrade, a password is now required when you log in.

The login process is as follows:
1. Enter your login reference and memorable date.

2. You will then be asked to create a password (guidance will be provided on the screen).
3. Once your password is set up, you will be able to log in as normal.

We are aware that some customers have experienced issues where a password has been created but is not accepted, and validation errors are displayed.
If this happens, please try again. If you continue to experience problems, contact us:
📞 Call us on 0300 456 0106
📧 Email us at Housingadvice@wiltshire.gov.uk

If you choose to call us, please have a pen and paper ready so you can note down your new password.

Please note: This issue has been reported and is currently being investigated.

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