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Privacy Policy

Wiltshire Council is the data controller for the personal information you provide in any account that you create on this website, and in any housing application that you make. The council’s Data Protection Officer can be contacted at

We will look after your information, keep it secure, and process it in compliance with all current data protection legislation including the Data Protection Act and the General Data Protection Regulation.  Wiltshire Council has an information sharing protocol with other statutory bodies and agencies including housing providers to ensure that where we work jointly, for example in relation to the meeting of housing and care needs, we work effectively.

To help you to improve your housing conditions, we use information you provide about circumstances relevant to your housing need, including your housing conditions, the membership of your household, income and capital, management of your housing debts and your connections to the council’s area and particular parishes, which we exchange where necessary with other people and organisations to decide whether an allocation of accommodation or a nomination to a housing provider is appropriate.  We will only share information where it is legitimately required in the course of the business but we will not share your data with any other third parties unless we are required or permitted to do so by law.  The other people and organisations with whom we will exchange information include, but are not limited to, other local authorities, housing providers, private landlords, social care professionals, GPs and other medical professionals, health visitors, the police, probation, solicitors, care and support providers, advice organisations, Her Majesty’s Revenue and Customs and the Department of Work and Pensions.

The primary objective of exchanging your personal information is to ensure that we make appropriate decisions about any allocation of accommodation or nomination for accommodation we make on your behalf and about the advice we give you.  A secondary objective is to prevent fraud and ensure that public funds are not misused.

For further information about how Wiltshire Council uses your personal data, including your rights as a data subject, please see our Privacy Notice on the Wiltshire Council website at