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How to contact us

If you require assistance or help in making a housing application, please call 0300 456 0104 or use our contact form - click here to open new window. Please note that if you are seeking a quick answer to a question, particularly about a home presently being advertised, it is better to call us on 0300 456 0104.

If you have a smartphone or access to a digital camera or scanning facilities, supporting documents may be emailed to homes4wiltshire@wiltshire.gov.uk.  Alternatively, photocopies of supporting documents and information may be sent to Homes4Wiltshire, County Hall, Bythesea Road, Trowbridge, Wiltshire BA14 8JN.  Please ensure you mark each copy with your log in number.  It is important to send copies and not original documents as the council does not have the resources to return original documents.

We ask customers not to visit the council's offices with documents or to discuss their housing applications.  Ours is an online, phone and email based service.

At risk of homelessness?

If you are homeless or threatened with homelessness, you will need to consider other housing options.  Affordable housing should only be seen as one option and, given the high demand for affordable housing, alternative solutions may be required if you are at risk of losing your home and need a more immediate solution to your housing difficulties.  Wiltshire Council's homelessness service may be contacted via email at homeless@wiltshire.gov.uk or by telephone on 0300 456 0106.

Please note that if you are not homeless or threatened with homelessness, the homelessness service cannot help with routine Housing Register matters.  All enquiries about the Housing Register ought to be addressed by email to homes4wiltshire@wiltshire.gov.uk or by telephone on 0300 456 0104. 

Comments and complaints about our service

We are keen to hear about how we might improve the Homes4Wiltshire service.  If you have a comment or complaint about the service, please contact us either by phone on 0300 456 0104, by contact form (click to open) or by letter to Homes4Wiltshire, County Hall, Bythesea Road, Trowbridge BA14 8JN.