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How to contact us

If you require assistance or help in making a housing application, please use either call our Customer Services team on 0300 456 0104 or use our contact form - click here to open new window. Please note that if you are seeking a quick answer to a question, particularly about a home presently being advertised, it is better to call us on 0300 456 0104.

Photocopies of supporting documents and information may be sent to Homes4Wiltshire, County Hall, Bythesea Road, Trowbridge, Wiltshire BA14 8JN.  Please send photocopies and not original documents as the council will then have to return original documents.  Alternatively, if you have access to a digital camera or scanning facilities, supporting documents may be emailed to

At the present time, we are asking customers not to visit our offices, but if you wish to drop documents through a letterbox, you may do so at the following Wiltshire Council offices -

Chippenham – Council Offices, Monkton Park, Monkton Hill, Chippenham SN15 1ER

Salisbury - The Council House, Bourne Hill, Salisbury SP1 3UZ

Trowbridge – County Hall, Bythesea Road, Trowbridge BA14 8JN


Serious housing problem or risk of homelessness?

If you are homeless or threatened with homelessness, Wiltshire Council's Housing Options Service based at its Chippenham, Salisbury and Trowbridge offices may be contacted as below.  Housing Options staff can also give you information and advice on other housing options.  Affordable housing should only be seen as one option and, given the high demand for affordable housing, alternative solutions may be required if you are at risk of losing your home or need a more immediate solution to your housing difficulties.

Please note that if you do not have a serious housing problem, Housing Options cannot help with routine Homes4Wiltshire matters.  All enquiries about the Housing Register ought to be addressed by email to or by telephone to the Customer Services team on 0300 456 0104. 

Wiltshire Council's Housing Options team may be contacted via email at  NB You do not have to homeless to contact the service.  In urgent cases, Housing Advisers are available at:

Council Offices, Monkton Park, Monkton Hill, Chippenham: 01249 706666

The Council House, Bourne Hill, Salisbury: 01722 434233

County Hall, Bythesea Road, Trowbridge: 01225 718005

We are keen to hear about how we might improve the Homes4Wiltshire service.  If you have a comment or complaint about the service, please contact us using the contact form (click to open) or by letter at Homes4Wiltshire, County Hall, Bythesea Road, Trowbridge BA14 8JN.