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How to contact us

How to contact us

If you require assistance or help in making a housing application, please initially contact our Customer Services team on 0300 456 0104 and they will assist you.  Alternatively, email enquiries can be made by emailing  Please note that if you are seeking a quick answer to a question, it is better to call as we receive large numbers of emails.

Supporting documents and information (please send photocopies of documents not originals) may be sent to Homes4Wiltshire, County Hall, Bythesea Road, Trowbridge, Wiltshire BA14 8JN.  Alternatively, if you have access to a digital camera or scanning facilities, documents may be emailed to

If you would like to speak to a Customer Services Officer in person to discuss your application,or to present documents, you may do so at the following Wiltshire Council offices, Monday - Friday (excluding bank holidays) between the hours of 9.00am and 5.00pm -

Chippenham – Monkton Park Council Offices, Chippenham, Wiltshire SN15 1ER

Salisbury -  Bourne Hill, Salisbury, Wiltshire SP1 3UZ

Trowbridge – County Hall, Bythesea Road, Trowbridge, Wiltshire BA14 8JN

Devizes – Devizes Library, 25 Sheep Street, Devizes, Wiltshire SN10 1DJ

Serious housing problem or risk of homelessness?

If you have a serious housing problem including a risk of homelessness, Wiltshire Council's Housing Options Service based at its Chippenham, Salisbury and Trowbridge offices may be contacted as below or by visiting the offices on weekdays.  Housing Options staff can also give you information and advice on other housing options.  Affordable housing should only be seen as one option and, given the high demand for affordable housing, alternative solutions may be required if you are at risk of losing your home or need a more immediate solution to your housing difficulties.

Please note that if you do not have a serious housing problem, Housing Options cannot help with routine Homes4Wiltshire matters.  All enquiries about the Housing Register ought to be addressed by email to or by telephone to the Customer Services team on 0300 456 0104. 

Wiltshire Council's Housing Options team may be contacted via email at  NB You do not have to homeless to contact the service.  In urgent cases, Housing Advisers are available at:

Monkton Park, Chippenham: 01249 706666 (closed for face to face advice on Wednesdays until 2 pm)

Bourne Hill, Salisbury: 01722 434233 (closed for face to face advice on Thursdays until 2 pm)

County Hall, Bythesea Road, Trowbridge: 01225 718005 (closed for face to face advice on Tuesdays until 2 pm)


We are keen to hear about how we might improve the Homes4Wiltshire service.  If you have a comment or complaint about the service, please contact us at, our Customer Services team on 0300 456 0104 or by post at Homes4Wiltshire, County Hall, Bythesea Road, Trowbridge, Wiltshire BA14 8JN