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A page for professionals from community safety, health, housing, legal, police, probation, social care, third sector or other organisations working with customers whose homes have ceased to be suitable and whose current housing circumstances cannot be improved.  These may be customers with capacity or without.

For information about how the council's choice-based lettings scheme Homes4Wiltshire works, please read our pages under How does Homes4Wiltshire work? - Wiltshire and the FAQ - Wiltshire ( queries are answered in these pages.

Homeless persons

If you have a customer with capacity who is homeless or threatened with homelessness within 56 days, and you believe that the  council's Housing Solutions service is not yet aware, please make a Duty to Refer referral using the Duty to Refer Form (opens in new tab).

If you have a homeless customer without capacity for whom you are seeking housing assistance alongside seeking accommodation for the customer, please follow the link to the professional inquiries page above.

Customers not currently on the Housing Register

In light of the high demand for social rented homes, we will explore with you whether circumstances in the present home can be improved to enable the customer to remain there.  We give advice about other options to achieve improved housing conditions whether it is social rented housing or another solution.

To contact us, please click this text (opens in a new tab) and enter all relevant information to help us identify the customer.  We seek to respond within 3 working days.  The system records details of the inquiry on the file of the customer concerned, subject to the council's data protection responsibilities.  If you have any questions about our use of data, please click this text for our Privacy Policy.

Customers already on the Housing Register

If there is a change of circumstances which cannot be communicated to the service via the customer's Homes4Wiltshire account, please use your existing contact details for the Homes4Wiltshire service or click this text (opens in a new tab).

If there is a home in the present bidding cycle for which a bid needs to be placed for your customer, and there is difficulty placing it, please call 0300 456 0104, 9.00 am to 5.00 pm Monday to Friday.

If you are supporting your customer in seeking a review of a housing needs assessment decision or a decision by the council to overlook a bid for a Wiltshire Council home, please click this text (opens in a new tab) and enter relevant information.

Where the matter relates to a decision by a landlord to decline to consider your client for a home, please contact the lettings manager at the landlord concerned.  Each of the landlord's websites has contact details for the organisation.