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Accessibility statement for Homes4Wiltshire

This accessibility statement applies to  This website is operated by Wiltshire Council under the name Homes4Wiltshire.

We want as many people as possible to be able to use this website.  For example, that means you should be able to -

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader 

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

  • You can select the Accessibility option to change the font size to large or extra-large without the text spilling off the screen
  • You can also select a Text only option without images or the Graphical viewing option
  • The website is more accessible in Mobile view
  • We know some parts of this website are not fully accessible -
    • Some of our online forms are difficult to navigate using just a keyboard
    • You cannot skip to the main content when using a screen reader
    • On some parts of the website users are not alerted to fresh content appearing
    • Some error messages appear underneath input fields
    • On some forms screen readers is not notified of new content
    • On some pages a screen reader user is autofocused on the first form element on the page, forcing the user to interact with the form without any context
    • Not all elements on the website that can receive focus have visible focus styling
  • However, Google translate is used on every page and inserts an H1 heading ‘Original Text’ into the page – we cannot amend this

Feedback and contact information

If you need any of the information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact the council by clicking here.

We’ll consider your request and aim to get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Council dealing with your application.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Contact the council by clicking here for the service for people who are deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.  NB At present, whilst the coronavirus pandemic continues, we are discouraging visits to our offices concerning housing applications, bidding and other housing-related matters so we will either use text relay or other written forms of communication.

Find out how to contact us

Technical information about this website’s accessibility

Wiltshire Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We are working with our website provider and plan to have any accessibility non-compliance resolved by April 2021.  We will update this date when we know more.

1.1.1 Non-text Content Some Text alternatives need changing as they convey the same meaning as the image.

1.3.1 Info and Relationships On the social housing application headings are not in a hierarchal order and some radio buttons are not contained within a field set or have a legend. 

1.3.2 Meaningful Sequence the DOM order does not match the visual order. Users would also expect the dropdown for Property Search to be intractable straight after clicking on property search.

1.3.5 Identify Input Purpose Autocomplete not implemented on forms collecting personal information.

1.4.4 Resize text when page zoom is used to 200% the page then has two dimensional scroll and content is hidden off screen.

2.1.1 Keyboard on the Housing Options self-assessment -

Local connections as a keyboard only user and screen reader when trying to save my local connection it doesn’t do anything.

Required documents as a keyboard only user the button for “select one or more files to upload” receives no visual focus when I use my keyboard to navigate to the button.

2.1.1 Keyboard On the social housing application -

On the local connections form page as a screen reader user when trying to save local connections it doesn't do anything.

2.1.2 No Keyboard Trap On the Housing Options link self-assessment, when it is operating (it is presently undergoing development), popups appear.  As a keyboard only and screen reader user there is no way to close the popup.

2.4.3 Focus Order Some pages autofocus out of sequence, for example, “Property search” in the header.

2.4.4 Link Purpose (In Context) Links on the page do not make sense when taken out of context.

2.4.5 Multiple Ways There is only one way to navigate to content.  We are developing a Site Map to make this easier.

2.4.7 Focus Visible not all elements on the website that can be focused actually receive a visual indication that they are focused. 

3.2.1 On Focus Some pages refresh with error messages which aren’t announced to screen reader users as they interact with the page they are unaware of the issues, for example, on the forgotten password page after entering an incorrect login reference.

3.3.1 Error Identification Enter an incorrect login reference and then click “reset,” the page refreshes with error messages. When the page refreshes your mouse is auto focused on the login reference input field with the error message appearing underneath the input field.

The screen reader user is unaware of why the form didn’t submit successfully as the error message is not read out when focused on the input field.

3.3.2 Labels or Instructions Help is positioned below or to the right of the input field, meaning the screen reader can only access this info after scrolling through forms.

3.3.3 Error Suggestion Errors are identified but the messaging does not provide a suggestion on how to enter correct information.

3.3.4 Error Prevention (Legal, Financial, and Data) it’s not possible to withdraw bid using screen reader / keyboard only.  For the time being, housing applicants who cannot use the withdraw bid option have to telephone the council on 0300 456 0104.

4.1.1 Parsing Web page fails validation using w3 validator and there is duplicate ID use.

4.1.3 Status Messages where content is updated dynamically there should be a status message spoken by screen readers to alert to the new content. After successfully applying to reset password the page refreshes but the screen reader user is not made aware that the form has submitted correctly.

Disproportionate burden

We are currently reviewing the requirements to meet the accessibility non-compliance guidelines; we will update this section when we know more.

Navigation and accessing information

There's no way to skip the repeated content in the page header (for example, a skip to main content option). This doesn't meet WCAG 2.1 success criterion 2.4.1 (bypass blocks).

It's not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This doesn’t meet WCAG 2.1 success criterion 1.3.4 (orientation).

It's not possible for users to change text size without some of the content overlapping. This doesn't meet WCAG 2.1 success criterion 1.4.4 (resize text).

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard for the reasons above.

PDFs and other documents

We need to check our PDFs to see if they meet accessibility standards and will update this section of the accessibility statement once we have this information.

What we’re doing to improve accessibility

We are working with our website provider to improve accessibility on our website.

Preparation of this accessibility statement

This statement was last reviewed on 28 October 2020 and is kept under regular review as we improve the website’s accessibility.