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Help

Wiltshire Council wants customers with housing needs to be able to access useful advice quickly.  There is high demand for social rented accommodation in the council’s area and staying put and improving your present housing conditions can be easier than you might think.

Help using this website

Wiltshire Council is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability.  Please see our accessibility page to view the websites in different ways depending upon your preferences.  The council’s Accessibility Statement may be found here.

If you need more help with the website, please call us on 0300 456 0104 or on textphone at 01225 712500.  To receive emails or letters in accessible formats, for example a large or different font, with a particular background colour, in braille, audio or another language in addition to English, please let us know.  Again, please indicate this on your housing application form or when you speak to a member of the team.

Wiltshire Council’s choice-based lettings scheme is an online service where you create an account and manage your housing application and your bids for homes online.  If you struggle to use the internet, and don’t know what to do, please call us on 0300 456 0104 or on textphone at 01225 712500.

We are reviewing our website, in partnership with our supplier and colleagues skilled in assessing accessibility, and improvements will be made upon colleagues’ recommendations where reasonably practicable.  If you have any comments about its accessibility, please call, text or email at homes4wiltshire@wiltshire.gov.uk.

Help during the coronavirus pandemic

Financial issues

In light of the pandemic, 2020 is turning out to be a difficult year financially for many people.  If you are struggling financially, there is help for working age peoplehelp for state pension age peoplehelp for self-employed peoplehelp for the sickhelp with housing costs for working age peoplehelp with housing costs for pension age people and people in supported housing and help with the Council Tax.  For more information about your entitlement to help, please see the Gov.uk benefits calculators.  If you need help with managing money in these difficult times, please see our money management page.

Struggling at home during the coronavirus pandemic?

For health advice and other information, please see our coronavirus pandemic page.

If you need help whilst the pandemic continues and do not have any family, friends or neighbours who can support you please let us know.  Wiltshire Council is here to help you with:

  • deliveries of food and other essentials
  • loneliness and wellbeing

You can request this help by calling our helpline on 0300 003 4576 or by email at wellbeinghub@wiltshire.gov.uk. The Wellbeing Hub team is available Monday to Friday, 9am to 5pm.

Private tenants

If you are having problems with repairs to your private rented home, or you believe that the landlord is not maintaining the home to an appropriate standard, please see our Private rented housing pages.

If you are having difficulty paying your rent, mortgage or other bills, please don't do nothing!  Please see our Worried about losing your home page for organisations who give free advice.

Council tenants

If you need to discuss matters other than a move to more suitable accommodation, please see our Council tenants' pages.  Our contact details for particular issues may be found here.

Struggling with your rent payments to the council?  Please call us on 0300 456 0117 Option 1 or email us at housingincome@wiltshire.gov.uk now.  Our Income Team is here to help you.

Mortgage repayment issues?

If you are having difficulty paying your mortgage or other bills, please don't do nothing!  Please see Worried about losing your home page for organisations who give free advice.  It is important to resolve any difficulties before they become too big.

Worried about losing your home

The Government has produced guidance on common housing problems during Covid-19.  It covers when notice can be given, possession proceedings, rent and mortgage payments, maintenance and repairs. For details, see GOV.UK: COVID-19 and renting: guidance for landlords, tenants and local authorities

For help with homelessness or the risk of homelesness please see our Worried about losing your home page.